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  1. Jira Service Management Data Center
  2. JSDSERVER-3154

Let custom fields be settled as mandatory on JIRA

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
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    • Customer Portal
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Users want to use custom fields as mandatory for Service Desk.

      Now if you create a custom field you are not able to set it as mandatory, or even as a condition or validator on workflows. Customers open tickets missing information for the agents, so they need this field as mandatory to improve the Support for customers. At the moment you are able to set fields for Service Desk, although they will not be settled as mandatory.

      There isn't any workaround besides asking it to the customer, loosing time on the process.

            [JSDSERVER-3154] Let custom fields be settled as mandatory on JIRA

            Matthew McMahon (Inactive) added a comment -

            Hi,

            I believe I understand the issue.

            Custom fields can be added to a Service Desk request type, by visiting the Request Type configuration in settings. From there, any field is mandatory unless marked optional.

            JSD-86 is an issue where currently JSD does not support all possible custom field types. Maybe that is also related?

            If I have misunderstood, feel free to clarify and issue can be re-opened.

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi, I believe I understand the issue. Custom fields can be added to a Service Desk request type, by visiting the Request Type configuration in settings. From there, any field is mandatory unless marked optional. JSD-86 is an issue where currently JSD does not support all possible custom field types. Maybe that is also related? If I have misunderstood, feel free to clarify and issue can be re-opened. Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              pmiguel Paulo Miguel (Inactive)
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: