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  1. Jira Service Management Data Center
  2. JSDSERVER-2961

Option to Display Time Tracking in Service Desk Customer Portal view for certain users

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • SLA
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    • 12
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a admin, I would like to have the option to display or probably an additional UI within Service Desk Customer Portal view to show the time tracking details for selected users.

          Form Name

            [JSDSERVER-2961] Option to Display Time Tracking in Service Desk Customer Portal view for certain users

            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 12
            Marc Dacanay made changes -
            Labels Original: affects-server New: affects-server ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976612 ]

            PIXO Customer Success added a comment -

            Has anything been done to support this yet? We need a way to show our service desk portal customers the time that has been used on resolving their tasks/requests.

            PIXO Customer Success added a comment - Has anything been done to support this yet? We need a way to show our service desk portal customers the time that has been used on resolving their tasks/requests.
            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
            UIS Original: 4 New: 5
            SET Analytics Bot made changes -
            UIS Original: 8 New: 4
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            UIS Original: 7 New: 8
            SET Analytics Bot made changes -
            UIS Original: 3 New: 7
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
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                Created:
                Updated: