Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-281

Changing Issue Type does not update the Customer Request Type

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
    • None
    • 1.1.6
    • None

      steps to reproduce
      1. create a Service Desk with different Customer Request Types for (at least) two Issue Types;
      2. create a Service Desk ticket with Issue type A - it'll have a relevant Customer Request Type assigned to it;
      3. edit the Issue Type.

      Expected result: Customer Request Type is updated accordingly with the Issue Type.
      Actual result: Customer Request Type stays the same.

          Form Name

            [JSDSERVER-281] Changing Issue Type does not update the Customer Request Type

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305002 ] New: JAC Bug Workflow v3 [ 3125596 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058921 ] New: JSD Bug Workflow v5 - TEMP [ 2305002 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056290 ] New: JSD Bug Workflow v5 [ 2058921 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955801 ] New: JSD Bug Workflow v5 - TEMP [ 2056290 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615780 ] New: JSD Bug Workflow v5 [ 1955801 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Tim Evans (Inactive) made changes -
            Link New: This issue relates to JSD-1835 [ JSD-1835 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602941 ] New: JSD Bug Workflow v4 [ 1615780 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398789 ] New: JSD Bug Workflow v2 [ 1602941 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 620891 ] New: JSD Bug Workflow [ 1398789 ]

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: