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  1. Jira Service Management Data Center
  2. JSDSERVER-26

Allow a Global Customer Portal Page with Links to Multiple Helpdesks

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.0-OD-05, 2.0
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, there is no way to navigate between customer portal helpdesk pages.
      A global portal page with links to each Help Desk would make going between each possible.

      A suggested url could be similar to the like agent page http://jira-url/servicedesk/agent/all ,
      Possibly http://jira-url/servicedesk/customer/all or just http://jira-url/servicedesk/customer/; the page will show all the enabled help desks

            [JSDSERVER-26] Allow a Global Customer Portal Page with Links to Multiple Helpdesks

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010558 ] New: JAC Suggestion Workflow 3 [ 3647961 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663836 ] New: JAC Suggestion Workflow [ 3010558 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322355 ] New: Confluence Workflow - Public Facing v4 [ 2663836 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053830 ] New: JSD Suggestion Workflow - TEMP [ 2322355 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049060 ] New: JSD Suggestion Workflow [ 2053830 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280572 ] New: JSD Suggestion Workflow - TEMP [ 2049060 ]
            jonah (Inactive) made changes -
            Description Original: Currently, there is no way to navigate between customer portal helpdesk pages.
            A global portal page with links to each Help Desk would make going between each possible.

            A suggested url could be similar to the like agent page http://jira-url/servicedesk/agent/all ,
            Possibly http://jira-url/servicedesk/customer/all or just http://jira-url/servicedesk/customer/; the page will show all the enabled help desks
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-26].
              {panel}

            Currently, there is no way to navigate between customer portal helpdesk pages.
            A global portal page with links to each Help Desk would make going between each possible.

            A suggested url could be similar to the like agent page http://jira-url/servicedesk/agent/all ,
            Possibly http://jira-url/servicedesk/customer/all or just http://jira-url/servicedesk/customer/; the page will show all the enabled help desks
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-26 [ JSDCLOUD-26 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 560362 ] New: JSD Suggestion Workflow [ 1280572 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Matt Kenigson added a comment - I may have found the answer to my own question here: https://confluence.atlassian.com/display/Cloud/Opening+up+or+restricting+access+to+your+service+desk

              Unassigned Unassigned
              4a0a130477df Jabari Deng
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              23 Vote for this issue
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: