I may have found the answer to my own question here: https://confluence.atlassian.com/display/Cloud/Opening+up+or+restricting+access+to+your+service+desk

Is there any way to disable this global portal page? I can't seem to get rid of the link to it in one customer's portal where they can see another customer's portal (and should not be able to).

JIRA Service Desk 2.0 has introduced a new global portal page, as detailed in the 2.0 release notes.

Cheers,
Gilmore

HI, Any ETA's for this much needed functionality - I am currently trying to trial JSD and without out this functionality this will fail representation in the company I work for.

I expected 2 things for Service Desk
1. One simple URL where users would log into and go straight to requesting support in the customer portal
2. Once logged in to the, what I call "Grand" Customer portal, the user can navigate to the required request (E.g. below)

E.g.

User log in

I'm +1 for this as well. I note the first reply indicated it was on the short-term roadmap but I don't see an fixVersion yet. Hoping for an update that provides this soon

Also, as long as I am commenting here I could put in a plug for a cascading search against all configured knowledge-bases referenced by each /all service desk. That would, in part, also satisfy JSD-143

We also would like to have this fucntionality added to JSD. We have multiple projects for each client and as a consequence, we have multiple Customer Portals for the same client. We would like to be able to provide one Global Customer Portal per client with the list of all the individual Customer Portals the client has access to.

I'm not sure if the functionality we are looking for is JSD-58 or if it's JSD-26 so I'm commenting both tickets. We'd like our users to be able to go to 1 customer portal page and select whatever it is they need, then we direct/create the ticket is the correct project - wether it's an IT helpdesk ticket, dev/bug request, something for the security team, etc.

Thanks djbdjb00djb

HI,Judd Garratt [Atlassian] , in our case we have many portals for every department have service for other,as one user,I will have a request for department A, and a other request for department B. so, I want have a navigating between department A's Customer Portal Page and between department B's Customer Portal Page.

and, in our case ,there have 20 department with 40 Project enable JIRA Service Desk, and every Service Desk Customer Portal Page have 20 different request .

oh, my god...

Hi djbdjb00djb, are you able to tell me more about your use case for having multiple portals? In which circumstances would customers need to navigate between these? How many portals are they navigating between (2, 5, 10)? Is it more important for you to have a single location to send customers or to allow all available portals to be linked together?

Judd
Designer, JIRA Service Desk