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  1. Jira Service Management Data Center
  2. JSDSERVER-58

As an admin I want users to be able to easily access multiple Customer Portals

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.0-OD-05, 2.0
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently there isn't an easy way to display multiple portals to customers. Please enhance the product to provide a 'portal of portals', as in some way to display multiple portals to the user.

          Form Name

            [JSDSERVER-58] As an admin I want users to be able to easily access multiple Customer Portals

            Joseph Huynh (Inactive) added a comment -

            Hi guys, thank you for your patient. This feature is now available with Service Desk 2.0 release.

            Joseph Huynh (Inactive) added a comment - Hi guys, thank you for your patient. This feature is now available with Service Desk 2.0 release.

            Warren McInnes added a comment -

            HI, Any ETA's for this much needed functionality - I am currently trying to trial JSD and without out this functionality this will fail representation in the company I work for.

            I expected 2 things for Service Desk
            1. One simple URL where users would log into and go straight to requesting support in the customer portal
            2. Once logged in to the, what I call "Grand" Customer portal, the user can navigate to the required request (E.g. below)

            E.g.

            User log in

                USER    
                Grand Portal    
            IT Support
            (Customer portal 1)             		Finance
            (Customer portal 2)             		Business Support
            (Customer portal 3)             		Product Support
            (Customer portal 4)             		Atlassian Support
            (Customer portal 5)
            1. Access to a System
            2. Desktop login
            3. Firewall issue             		1. Procurement
            2. Software request
            3. Hardware request             		1. New Product request
            2. Business Idea?             		1. System issues
            2. Product issues             		1. Jira login request
            2. Confluence login request
            3. General support

            Warren McInnes added a comment - HI, Any ETA's for this much needed functionality - I am currently trying to trial JSD and without out this functionality this will fail representation in the company I work for. I expected 2 things for Service Desk 1. One simple URL where users would log into and go straight to requesting support in the customer portal 2. Once logged in to the, what I call "Grand" Customer portal, the user can navigate to the required request (E.g. below) E.g. User log in     USER         Grand Portal     IT Support (Customer portal 1) Finance (Customer portal 2) Business Support (Customer portal 3) Product Support (Customer portal 4) Atlassian Support (Customer portal 5) 1. Access to a System 2. Desktop login 3. Firewall issue 1. Procurement 2. Software request 3. Hardware request 1. New Product request 2. Business Idea? 1. System issues 2. Product issues 1. Jira login request 2. Confluence login request 3. General support

            CharlesW added a comment -

            I'm also not entirely sure which of the three issues best suits my wants, but I have commented here as I believe it best describes a similar scenario.
            (https://jira.atlassian.com/browse/JSD-26
            https://jira.atlassian.com/browse/JSD-52)

            Based on my experience, I'd like to see the option to configure one Service Desk customer portal / JSD instance that can be configured to handle 1) routing to different projects based on issue type through the portal 2) a Team sorting feature so that specific Queues, SLAs and Reports linked to those various projects are presented to the appropriate team and 3) the ability to see individual and combined Reporting. For instance, as a Service Desk or Support Center manager, I may have separate teams supporting different products, etc. I'd like to use JSD as a single "dashboard" for all my teams, yet manage what information they are presented as well as their respective customer bases.

            CharlesW added a comment - I'm also not entirely sure which of the three issues best suits my wants, but I have commented here as I believe it best describes a similar scenario. ( https://jira.atlassian.com/browse/JSD-26 https://jira.atlassian.com/browse/JSD-52 ) Based on my experience, I'd like to see the option to configure one Service Desk customer portal / JSD instance that can be configured to handle 1) routing to different projects based on issue type through the portal 2) a Team sorting feature so that specific Queues, SLAs and Reports linked to those various projects are presented to the appropriate team and 3) the ability to see individual and combined Reporting. For instance, as a Service Desk or Support Center manager, I may have separate teams supporting different products, etc. I'd like to use JSD as a single "dashboard" for all my teams, yet manage what information they are presented as well as their respective customer bases.

            kris added a comment -

            I'm not sure if the functionality we are looking for is JSD-58 or if it's JSD-26 so I'm commenting both tickets. We'd like our users to be able to go to 1 customer portal page and select whatever it is they need, then we direct/create the ticket is the correct project - wether it's an IT helpdesk ticket, dev/bug request, something for the security team, etc.

            kris added a comment - I'm not sure if the functionality we are looking for is JSD-58 or if it's JSD-26 so I'm commenting both tickets. We'd like our users to be able to go to 1 customer portal page and select whatever it is they need, then we direct/create the ticket is the correct project - wether it's an IT helpdesk ticket, dev/bug request, something for the security team, etc.

            Deleted Account (Inactive) added a comment -

            To keep it simple, we have two separate JIRA projects (one for enhancement requests and one for production support [defects]). I would like to have one portal that could route either to the enhancement request project or to the production support project based upon the user selection. Will this request enable that to happen?

            Deleted Account (Inactive) added a comment - To keep it simple, we have two separate JIRA projects (one for enhancement requests and one for production support [defects] ). I would like to have one portal that could route either to the enhancement request project or to the production support project based upon the user selection. Will this request enable that to happen?

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Votes:
              43 Vote for this issue
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              29 Start watching this issue

                Created:
                Updated:
                Resolved: