Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-263

As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Some of our customer users SHOULD be able to see how SLAs are configured. But very few. Those are the folks that sign the contract with our company. Most customer users should not know about the SLAs and how they are configured. To reproduce:

      Log on to JIRA as a portal customer. Then go to Service Desk > SLA.

      I would recommend that NO customer users see this if it is easier than allowing some to see it.

            [JSDSERVER-263] As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011288 ] New: JAC Suggestion Workflow 3 [ 3648723 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663959 ] New: JAC Suggestion Workflow [ 3011288 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322836 ] New: Confluence Workflow - Public Facing v4 [ 2663959 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052646 ] New: JSD Suggestion Workflow - TEMP [ 2322836 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048525 ] New: JSD Suggestion Workflow [ 2052646 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279317 ] New: JSD Suggestion Workflow - TEMP [ 2048525 ]
            jonah (Inactive) made changes -
            Description Original: Some of our customer users SHOULD be able to see how SLAs are configured. But very few. Those are the folks that sign the contract with our company. Most customer users should not know about the SLAs and how they are configured. To reproduce:

            Log on to JIRA as a portal customer. Then go to Service Desk > SLA.

            I would recommend that NO customer users see this if it is easier than allowing some to see it.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-263].
              {panel}

            Some of our customer users SHOULD be able to see how SLAs are configured. But very few. Those are the folks that sign the contract with our company. Most customer users should not know about the SLAs and how they are configured. To reproduce:

            Log on to JIRA as a portal customer. Then go to Service Desk > SLA.

            I would recommend that NO customer users see this if it is easier than allowing some to see it.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-263 [ JSDCLOUD-263 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 619946 ] New: JSD Suggestion Workflow [ 1279317 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Affects Version/s Original: 1.0 [ 37211 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Priority Original: Minor [ 4 ]

              Unassigned Unassigned
              93e8e3508c15 Suzanne Seaton
              Votes:
              1 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: