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  1. Jira Service Management Data Center
  2. JSDSERVER-259

JSD Queues > as a customer, should not be able to see internal queues

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Want to be able to create queues that the customer cannot see. Will experiment with JQL to see if possible to hide from customers but doubt that will work. For example:

      SLA breached - why would we want our customers to see that?

            [JSDSERVER-259] JSD Queues > as a customer, should not be able to see internal queues

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011441 ] New: JAC Suggestion Workflow 3 [ 3648857 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664296 ] New: JAC Suggestion Workflow [ 3011441 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324379 ] New: Confluence Workflow - Public Facing v4 [ 2664296 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053426 ] New: JSD Suggestion Workflow - TEMP [ 2324379 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048524 ] New: JSD Suggestion Workflow [ 2053426 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279286 ] New: JSD Suggestion Workflow - TEMP [ 2048524 ]
            jonah (Inactive) made changes -
            Description Original: Want to be able to create queues that the customer cannot see. Will experiment with JQL to see if possible to hide from customers but doubt that will work. For example:

            SLA breached - why would we want our customers to see that?             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-259].
              {panel}

            Want to be able to create queues that the customer cannot see. Will experiment with JQL to see if possible to hide from customers but doubt that will work. For example:

            SLA breached - why would we want our customers to see that?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-259 [ JSDCLOUD-259 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 619932 ] New: JSD Suggestion Workflow [ 1279286 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Affects Version/s Original: 1.0 [ 37211 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Priority Original: Minor [ 4 ]

              Unassigned Unassigned
              93e8e3508c15 Suzanne Seaton
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                Created:
                Updated:
                Resolved: