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  1. Jira Service Management Cloud
  2. JSDCLOUD-259

JSD Queues > as a customer, should not be able to see internal queues


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    • Resolution: Duplicate
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Want to be able to create queues that the customer cannot see. Will experiment with JQL to see if possible to hide from customers but doubt that will work. For example:

      SLA breached - why would we want our customers to see that?

            Unassigned Unassigned
            93e8e3508c15 Suzanne Seaton
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