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  1. Jira Service Management Data Center
  2. JSDSERVER-2498

Ability to remove by default the signature when the Agent respond to the Customer

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).

            [JSDSERVER-2498] Ability to remove by default the signature when the Agent respond to the Customer

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010521 ] New: JAC Suggestion Workflow 3 [ 3647893 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663745 ] New: JAC Suggestion Workflow [ 3010521 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322079 ] New: Confluence Workflow - Public Facing v4 [ 2663745 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053286 ] New: JSD Suggestion Workflow - TEMP [ 2322079 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048346 ] New: JSD Suggestion Workflow [ 2053286 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280430 ] New: JSD Suggestion Workflow - TEMP [ 2048346 ]
            jonah (Inactive) made changes -
            Description Original: As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers). New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2498].
              {panel}

            As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2498 [ JSDCLOUD-2498 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 972364 ] New: JSD Suggestion Workflow [ 1280430 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: