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  1. Jira Service Management Cloud
  2. JSDCLOUD-2498

Ability to remove by default the signature when the Agent respond to the Customer

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).

            Unassigned Unassigned
            pahennig Paulo Hennig (Inactive)
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