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  1. Jira Service Management Data Center
  2. JSDSERVER-2498

Ability to remove by default the signature when the Agent respond to the Customer

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-2498

            Ability to remove by default the signature when the Agent respond to the Customer

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • None
              • None
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).

                        Unassigned Unassigned
                        pahennig Paulo Hennig (Inactive)
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            pahennig Paulo Hennig (Inactive)
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated:
                              Resolved: