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  1. Jira Service Management Data Center
  2. JSDSERVER-2498

Ability to remove by default the signature when the Agent respond to the Customer

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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