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  1. Jira Service Management Cloud
  2. JSDCLOUD-2498

Ability to remove by default the signature when the Agent respond to the Customer

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).

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          duplicates

          Suggestion - JSDCLOUD-2257 Allow admins to manage pre-populated texts on JSD.

          • Closed
          is related to

          Suggestion - JSDSERVER-2498 Ability to remove by default the signature when the Agent respond to the Customer

          • Closed

          Activity

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              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: