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  1. Jira Service Management Data Center
  2. JSDSERVER-2491

Create And Include Connectivity and Processing Logs In Support.zip

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • API and Integrations
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Having Connectivity and Processing Logs only to be observed at UI makes it difficult for support team to check them.
      Also it is strange for customer to provide screenshot of logs along with attaching support.zip

      Suggested Solution

      Per JSD-2412, Service Desk needs to create incoming mail log file even if there is no mail handler in JIRA core along with Connectivity and Processing logs.

            Unassigned Unassigned
            somidi Sam Omidi (Inactive)
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              Created:
              Updated:
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