Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2491

Create And Include Connectivity and Processing Logs In Support.zip

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Having Connectivity and Processing Logs only to be observed at UI makes it difficult for support team to check them.
      Also it is strange for customer to provide screenshot of logs along with attaching support.zip

      Suggested Solution

      Per JSD-2412, Service Desk needs to create incoming mail log file even if there is no mail handler in JIRA core along with Connectivity and Processing logs.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-2491 Create And Include Connectivity and Processing Logs In Support.zip

          • Closed

          Suggestion - JSDSERVER-2412 Debug Mode for Service Desk Mail

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync