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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      By having Service Desk Emails setting enabled we can't have incoming mail log and Debug mode for incoming mail.
      The workaround is to create a dummy incoming mail server with same details a Service Desk mail setting to be able to debug the incoming mail.

      Solution

      By enabling Service Desk mail setting the mail handler should be shown at incoming mail handler page(refer to JSD-1831) so it helps to have debug mode for the Service Desk too.

      Workarounds

      1. Create a dummy mail server with same details should be created in JIRA incoming mail and enable Incoming Mail debug at the Logging and Profiling page.
      2. Add packages com.atlassian.mail.incoming and com.atlassian.mail.incoming.jepp at the ‘Logging and Profiling page with Debug level logging

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              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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              Dates

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