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  1. Jira Service Management Cloud
  2. JSDCLOUD-2491

Create And Include Connectivity and Processing Logs In Support.zip

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      Problem Definition

      Having Connectivity and Processing Logs only to be observed at UI makes it difficult for support team to check them.
      Also it is strange for customer to provide screenshot of logs along with attaching support.zip

      Suggested Solution

      Per JSD-2412, Service Desk needs to create incoming mail log file even if there is no mail handler in JIRA core along with Connectivity and Processing logs.

            Unassigned Unassigned
            somidi Sam Omidi (Inactive)
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              Created:
              Updated:
              Resolved: