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  1. Jira Service Management Data Center
  2. JSDSERVER-2413

revert how adding a comment works

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    • Icon: Suggestion Suggestion
    • Resolution: Answered
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It seems that since the weekend, when we now add any comment to an issue, it is defaulting the name of the person adding the comment etc etc into the comment. It also asks us to assign whether to 'Share with customer' or 'comment internally'. How can we revert to how it was before this upgrade, because we have no external customers accessing, and the adding of the names in the comments is just a waste of space/time.

            [JSDSERVER-2413] revert how adding a comment works

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011758 ] New: JAC Suggestion Workflow 3 [ 3649325 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665123 ] New: JAC Suggestion Workflow [ 3011758 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323332 ] New: Confluence Workflow - Public Facing v4 [ 2665123 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052107 ] New: JSD Suggestion Workflow - TEMP [ 2323332 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047571 ] New: JSD Suggestion Workflow [ 2052107 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279486 ] New: JSD Suggestion Workflow - TEMP [ 2047571 ]
            jonah (Inactive) made changes -
            Description Original: It seems that since the weekend, when we now add any comment to an issue, it is defaulting the name of the person adding the comment etc etc into the comment. It also asks us to assign whether to 'Share with customer' or 'comment internally'. How can we revert to how it was before this upgrade, because we have no external customers accessing, and the adding of the names in the comments is just a waste of space/time. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2413].
              {panel}

            It seems that since the weekend, when we now add any comment to an issue, it is defaulting the name of the person adding the comment etc etc into the comment. It also asks us to assign whether to 'Share with customer' or 'comment internally'. How can we revert to how it was before this upgrade, because we have no external customers accessing, and the adding of the names in the comments is just a waste of space/time.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2413 [ JSDCLOUD-2413 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 963833 ] New: JSD Suggestion Workflow [ 1279486 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Answered [ 9 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              d6a4ae78565f Rod Kruse
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                Created:
                Updated:
                Resolved: