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  1. Jira Service Management Cloud
  2. JSDCLOUD-2413

revert how adding a comment works

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    • Suggestion
    • Resolution: Answered
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It seems that since the weekend, when we now add any comment to an issue, it is defaulting the name of the person adding the comment etc etc into the comment. It also asks us to assign whether to 'Share with customer' or 'comment internally'. How can we revert to how it was before this upgrade, because we have no external customers accessing, and the adding of the names in the comments is just a waste of space/time.

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          is related to

          Suggestion - JSDSERVER-2413 revert how adding a comment works

          • Closed
          relates to

          Suggestion - JSDCLOUD-2257 Allow admins to manage pre-populated texts on JSD.

          • Closed

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              Unassigned Unassigned
              d6a4ae78565f Rod Kruse
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