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  1. Jira Service Management Data Center
  2. JSDSERVER-2401

Add ticket reference to custom portal overview

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When the customer looks at his request, it would be helpfull if the overview also contains the ticket number, a lot of customers who use the portal tend to know ticket numbers and can quickly open the right one that way.

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            [JSDSERVER-2401] Add ticket reference to custom portal overview

            Matthew McMahon (Inactive) added a comment -

            Hi bbrala

            May I ask if this is in relation to the My Requests page within the Customer Portal?

            The ticket number is shown on the Request Details, but currently not on the My Requests. If that is the suggestion, I believe that this is a duplicate of JSD-1777, and therefore I would recommend voting for and watching that issue for updates.

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi bbrala May I ask if this is in relation to the My Requests page within the Customer Portal? The ticket number is shown on the Request Details, but currently not on the My Requests. If that is the suggestion, I believe that this is a duplicate of JSD-1777 , and therefore I would recommend voting for and watching that issue for updates. Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              3d2b7c6dd49a Björn Brala
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