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  1. Jira Service Management Data Center
  2. JSDSERVER-2381

Hide or Anonymize Assignee Information for Customers

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 9
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Customer would like to hide or anonymize Assignee information from being viewed by Service Desk Customers
      They do not wish to have the Assignee's Name, Picture, or Email Address visible to Customers

      Suggested Solution

      An option for Agent privacy from Service Desk Customers

      Workaround

      No complete workaround to fully hide this information:

      • Use a Generic Photo for the Agent's Profile Picture
      • Rename Agent to a generic Name

            [JSDSERVER-2381] Hide or Anonymize Assignee Information for Customers

            Danny Beard added a comment -

            Hey Thomas, 

            That is the solution we are going to be using. It is far from ideal, but it is the only workaround we have come up with. 

            If anyone has a better, feel free to share. 

            Thanks,

            Dan

            Danny Beard added a comment - Hey Thomas,  That is the solution we are going to be using. It is far from ideal, but it is the only workaround we have come up with.  If anyone has a better, feel free to share.  Thanks, Dan

            Thomas Heinzel added a comment -

            Hi Shawn,

            Could you elaborate on the workaround?

            Do you suggest support users use two logons, one with their real name, so that they can work on their issues and one can organize the work for a team, and one generic one to reply to customers?

            Thanks

            Thomas

             

            Thomas Heinzel added a comment - Hi Shawn, Could you elaborate on the workaround? Do you suggest support users use two logons, one with their real name, so that they can work on their issues and one can organize the work for a team, and one generic one to reply to customers? Thanks Thomas  

              Unassigned Unassigned
              scranford Shawn C (Inactive)
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                Created:
                Updated: