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  1. Jira Service Management Data Center
  2. JSDSERVER-2362

Attachments in Customer Portal visible at the sidebar

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be nice if all the attachments of an Issue are displayed at the sidebar in the Customer Portal, maybe as a list. So the customer would be able to see quickly all the attachments. It would also be good if he has the possibility to download all the attachments as a zip-file.

          Form Name

            [JSDSERVER-2362] Attachments in Customer Portal visible at the sidebar

            Kunal Kishore added a comment -

            https://getsupport.atlassian.com/browse/SDS-64715

            Kunal Kishore added a comment - https://getsupport.atlassian.com/browse/SDS-64715

            Katarzyna Pawlak [Deviniti] added a comment -

            Hi Michael,

            Your problem can be solved by our app Extension for Jira Service Desk. We have got a special option: Show Attachments. It allows to list all attachments, which are shared with customer, and download them in ZIP file. You can read more about it in our documentation: https://deviniti.com/support/addon/server/extension/latest/show-attachments/

            Kate

            Katarzyna Pawlak [Deviniti] added a comment - Hi Michael, Your problem can be solved by our app Extension for Jira Service Desk. We have got a special option: Show Attachments . It allows to list all attachments, which are shared with customer, and download them in ZIP file. You can read more about it in our documentation:  https://deviniti.com/support/addon/server/extension/latest/show-attachments/ Kate

            Michael Hönes added a comment -

            Of course, only the attachments which are visible for the customer should be displayed. 

            Michael Hönes added a comment - Of course, only the attachments which are visible for the customer should be displayed. 

            Dewald Carelse added a comment -

            Personally I don't think the attachments should all be visible by default.

            Rather control which ones are available and which ones aren't, in case your intention is to attach something for internal purposes

            Dewald Carelse added a comment - Personally I don't think the attachments should all be visible by default. Rather control which ones are available and which ones aren't, in case your intention is to attach something for internal purposes

              Unassigned Unassigned
              14882172d75c Michael Hönes
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                Created:
                Updated: