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  1. Jira Service Management Data Center
  2. JSDSERVER-2341

Allow Internal Comments to be Restricted

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At present, all internal comments are visible by all agents and collaborators.

      However, we have different standards of agents/collaborators. Both technical and business ones. Therefore, we require the capability to restrict internal comments to certain groups of collaborators, ie: restrict to technical only as a business collaborator has no requirement or need to see that comment.

            [JSDSERVER-2341] Allow Internal Comments to be Restricted

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010927 ] New: JAC Suggestion Workflow 3 [ 3648325 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665188 ] New: JAC Suggestion Workflow [ 3010927 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324147 ] New: Confluence Workflow - Public Facing v4 [ 2665188 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052914 ] New: JSD Suggestion Workflow - TEMP [ 2324147 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047915 ] New: JSD Suggestion Workflow [ 2052914 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279797 ] New: JSD Suggestion Workflow - TEMP [ 2047915 ]
            jonah (Inactive) made changes -
            Description Original: At present, all internal comments are visible by all agents and collaborators.

            However, we have different standards of agents/collaborators. Both technical and business ones. Therefore, we require the capability to restrict internal comments to certain groups of collaborators, ie: restrict to technical only as a business collaborator has no requirement or need to see that comment.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2341].
              {panel}

            At present, all internal comments are visible by all agents and collaborators.

            However, we have different standards of agents/collaborators. Both technical and business ones. Therefore, we require the capability to restrict internal comments to certain groups of collaborators, ie: restrict to technical only as a business collaborator has no requirement or need to see that comment.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2341 [ JSDCLOUD-2341 ]
            Marty (Inactive) made changes -
            Component/s New: Licensing & Permissions [ 44395 ]
            Component/s Original: Project Permissions [ 37590 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 956215 ] New: JSD Suggestion Workflow [ 1279797 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              623f4579908e QTAC
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                Created:
                Updated:
                Resolved: