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  1. Jira Service Management Data Center
  2. JSDSERVER-2320

Ability to add notes on the My Requests Service Desk screen

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Scenario 1: You have an automation rule already set (e.g: When customer comment on the ticket, the tickets is re-opened) and the Service Desk Customers don’t how do this works.
      Scenario 2: The customers don’t know exactly the functionality about Service Desk.
      Scenario 3: You have to add daily notes for your Customers.

      By the mentioned scenarios, it would be nice if you could add notes on the My Requests page where the customers could check in order to have the right instructions based on Service Desk/Automation rules and notes about the company environment.

            [JSDSERVER-2320] Ability to add notes on the My Requests Service Desk screen

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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                Created:
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