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Suggestion
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Resolution: Low Engagement
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None
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None
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Scenario 1: You have an automation rule already set (e.g: When customer comment on the ticket, the tickets is re-opened) and the Service Desk Customers don’t how do this works.
Scenario 2: The customers don’t know exactly the functionality about Service Desk.
Scenario 3: You have to add daily notes for your Customers.
By the mentioned scenarios, it would be nice if you could add notes on the My Requests page where the customers could check in order to have the right instructions based on Service Desk/Automation rules and notes about the company environment.
- relates to
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JSDCLOUD-2320 Ability to add notes on the My Requests Service Desk screen
- Closed
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JSDSERVER-219 Allow announcement banners for service desk per project
- Closed
[JSDSERVER-2320] Ability to add notes on the My Requests Service Desk screen
Resolution | Original: Won't Do [ 10000 ] | New: Low Engagement [ 10300 ] |
Status | Original: Closed [ 6 ] | New: Closed [ 6 ] |
Resolution | New: Won't Do [ 10000 ] | |
Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
Workflow | Original: JAC Suggestion Workflow [ 3012437 ] | New: JAC Suggestion Workflow 3 [ 3650704 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665228 ] | New: JAC Suggestion Workflow [ 3012437 ] |
Support reference count | New: 2 |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2324344 ] | New: Confluence Workflow - Public Facing v4 [ 2665228 ] |
Status | Original: Open [ 1 ] | New: Gathering Interest [ 11772 ] |
Workflow | Original: JSD Suggestion Workflow [ 2053372 ] | New: JSD Suggestion Workflow - TEMP [ 2324344 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048454 ] | New: JSD Suggestion Workflow [ 2053372 ] |
Workflow | Original: JSD Suggestion Workflow [ 1280491 ] | New: JSD Suggestion Workflow - TEMP [ 2048454 ] |
Description |
Original:
Scenario 1: You have an automation rule already set (e.g: When customer comment on the ticket, the tickets is re-opened) and the Service Desk Customers don’t how do this works.
Scenario 2: The customers don’t know exactly the functionality about Service Desk. Scenario 3: You have to add daily notes for your Customers. By the mentioned scenarios, it would be nice if you could add notes on the _My Requests_ page where the customers could check in order to have the right instructions based on Service Desk/Automation rules and notes about the company environment. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2320]. {panel} Scenario 1: You have an automation rule already set (e.g: When customer comment on the ticket, the tickets is re-opened) and the Service Desk Customers don’t how do this works. Scenario 2: The customers don’t know exactly the functionality about Service Desk. Scenario 3: You have to add daily notes for your Customers. By the mentioned scenarios, it would be nice if you could add notes on the _My Requests_ page where the customers could check in order to have the right instructions based on Service Desk/Automation rules and notes about the company environment. |