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  1. Jira Service Management Data Center
  2. JSDSERVER-2307

Email notification template changes in Service Desk 3.0

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Previously, in older version of Service Desk (prior to version 3.0), the email notification sent from JIRA Service Desk had a different template with more information regarding the issue status and also in html format

      Now, the email template is in plaintext format and only contains the message text sent from the Support Agent.

      Suggested Solution

      Some customers would like to have the old template available.

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            [JSDSERVER-2307] Email notification template changes in Service Desk 3.0

              Unassigned Unassigned
              aborzzatto Andre Borzzatto
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                Created:
                Updated:
                Resolved: