-
Suggestion
-
Resolution: Duplicate
-
None
-
None
-
None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
At the moment, when a user is in the My Requests page, there are 2 ways to go back to the Help Centre so that the users can create a new request. However, the links are not user friendly and pretty small. Although functional, it does not provide the best user experience
Suggestion
Include a big Create new request button in this page so that users can easily create new request by clicking the link. Clicking on the link should either bring the user to a specific project if the user only has access to 1 project, or to the Help Centre if they have access to multiple projects
- relates to
-
JSDSERVER-1931 If there is only one user portal going to /portals should redirect to it automatically
-
- Closed
-
-
- Closed
-
- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-2293] Improve Usability in Customer Portal My Request page
n. N.
added a comment - Hi Matthew,
The problem we are facing is that even if we call the help center "+ Support request", it only leads us back to the help center and not directly to creating a support request. As we only have one service desk and one request type, we would like to be able to let our customers jump to creating a new support request from "My requests" with one click. Unfortunately, we cannot insert a new button with a custom url nor can we change any url on the "My requests" page. Maybe there are other use cases for custom buttons or at least a text section which renders hyperlinks on the "My requests" page, e.g. to display additional information what a status means and link to the knowledge base/customer agreement etc.?
Please let me know if you think this is a valid feature request which cannot be implemented by using the current service desk version.
Thanks in advance and best regards,
Christoph
n. N.
added a comment - Hi Matthew,
The problem we are facing is that even if we call the help center "+ Support request", it only leads us back to the help center and not directly to creating a support request. As we only have one service desk and one request type, we would like to be able to let our customers jump to creating a new support request from "My requests" with one click. Unfortunately, we cannot insert a new button with a custom url nor can we change any url on the "My requests" page. Maybe there are other use cases for custom buttons or at least a text section which renders hyperlinks on the "My requests" page, e.g. to display additional information what a status means and link to the knowledge base/customer agreement etc.?
Please let me know if you think this is a valid feature request which cannot be implemented by using the current service desk version.
Thanks in advance and best regards,
Christoph With the release of JIRA Service Desk 2.5.2, JSD-22 was closed, which allows the header to be customized. Therefore it is possible to change the Help Center text to anything you prefer.
JSD-1931 is a duplicate of the /portals redirect, as it currently works as expected, where a redirect will occur on typing the URL, however, once inside the portal, the navigation remains consistent.
Hi cthomas3
Sorry for the delay in replying.
As previously mentioned, to retain a consistent user experience, once a user is inside the customer portal, clicking Help Center will take the customer to the Help Center. However when they first navigate to /portals, then we will perform the redirect automatically if only one portal, to help the customer.
In terms of having the ability to further customise the portal, with additional plugins and plugin points to perform some of these actions yourself, this is unfortunately, currently not possible. However it is on our roadmap to eventually add this type of functionality. However at the moment I am unable to provide any estimates of when this may actually happen.
Regards
Matt