Andreas is correct, this is not what happens (on Cloud at least).  I wanted to raise the same suggestion.  Currently we have 2 portals, however during the months we only had 1, we definitely saw this issue where there was a wasted click which generates some confusion for customers.  The issue is actually amplified by the coloring of the button to enter the portal which is extremely easy to miss (I missed it, and I've seen several people miss it when looking for how to raise a ticket).

LOL - sorry @matthew, but this is not what happends!

If I copy/paste "x.x.x/servicedesk then I end up on /servicedesk/customer/portals (not the only one that actually exist)

This is so bad - and it's been a while  LOL

// Andreas

Hi dk101

We have investigated this issue, and the feature is working as expected.

When you follow a link or type the /portals url, if you have only 1 portal, then it will redirect to that portal.

However, once you are inside the Customer Portal, clicking the Help Center link will take you to the Portal of Portals page. This is to provide a consistent experience for all users.

The initial redirect is a way of reducing the number of clicks required to raise a ticket, however it is not designed to change the user experience once inside the portal.

Regards
Matt
JIRA Service Desk developer

Hi dk101

Thanks for your report.

We can confirm that the behaviour you describe, is what should be happening. This includes:

• When a single portal, redirect to that from /portals
• Clicking on the Help Center link when a single portal, should also redirect to that portal

Therefore I have updated the issue type to a bug. Please continue to watch this issue for updates.

Regards
Matt
JIRA Service Desk developer

i disagree. we have only one service desk project and portals does not redirect.
and

Hi daniel.kustrin@fil.com, it already automatic redirect to individual portal. Unless you have more than 1 service desk project.