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  1. Jira Service Management Data Center
  2. JSDSERVER-2293

Improve Usability in Customer Portal My Request page

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, when a user is in the My Requests page, there are 2 ways to go back to the Help Centre so that the users can create a new request. However, the links are not user friendly and pretty small. Although functional, it does not provide the best user experience

      Suggestion

      Include a big Create new request button in this page so that users can easily create new request by clicking the link. Clicking on the link should either bring the user to a specific project if the user only has access to 1 project, or to the Help Centre if they have access to multiple projects

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          Form Name

            [JSDSERVER-2293] Improve Usability in Customer Portal My Request page

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011330 ] New: JAC Suggestion Workflow 3 [ 3648747 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664078 ] New: JAC Suggestion Workflow [ 3011330 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323308 ] New: Confluence Workflow - Public Facing v4 [ 2664078 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052081 ] New: JSD Suggestion Workflow - TEMP [ 2323308 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047535 ] New: JSD Suggestion Workflow [ 2052081 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280282 ] New: JSD Suggestion Workflow - TEMP [ 2047535 ]
            jonah (Inactive) made changes -
            Description Original: h3. Summary
            At the moment, when a user is in the *My Requests* page, there are 2 ways to go back to the Help Centre so that the users can create a new request. However, the links are not user friendly and pretty small. Although functional, it does not provide the best user experience
            !1.png|thumbnail!

            h3. Suggestion
            Include a big *Create new request* button in this page so that users can easily create new request by clicking the link. Clicking on the link should either bring the user to a specific project if the user only has access to 1 project, or to the Help Centre if they have access to multiple projects
            !new.png|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2293].
              {panel}

            h3. Summary
            At the moment, when a user is in the *My Requests* page, there are 2 ways to go back to the Help Centre so that the users can create a new request. However, the links are not user friendly and pretty small. Although functional, it does not provide the best user experience
            !1.png|thumbnail!

            h3. Suggestion
            Include a big *Create new request* button in this page so that users can easily create new request by clicking the link. Clicking on the link should either bring the user to a specific project if the user only has access to 1 project, or to the Help Centre if they have access to multiple projects
            !new.png|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2293 [ JSDCLOUD-2293 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 950680 ] New: JSD Suggestion Workflow [ 1280282 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Matthew McMahon (Inactive) added a comment -

            Hi cthomas3

            Sorry for the delay in replying.

            As previously mentioned, to retain a consistent user experience, once a user is inside the customer portal, clicking Help Center will take the customer to the Help Center. However when they first navigate to /portals, then we will perform the redirect automatically if only one portal, to help the customer.

            In terms of having the ability to further customise the portal, with additional plugins and plugin points to perform some of these actions yourself, this is unfortunately, currently not possible. However it is on our roadmap to eventually add this type of functionality. However at the moment I am unable to provide any estimates of when this may actually happen.

            Regards
            Matt

            Matthew McMahon (Inactive) added a comment - Hi cthomas3 Sorry for the delay in replying. As previously mentioned, to retain a consistent user experience, once a user is inside the customer portal, clicking Help Center will take the customer to the Help Center. However when they first navigate to /portals, then we will perform the redirect automatically if only one portal, to help the customer. In terms of having the ability to further customise the portal, with additional plugins and plugin points to perform some of these actions yourself, this is unfortunately, currently not possible. However it is on our roadmap to eventually add this type of functionality. However at the moment I am unable to provide any estimates of when this may actually happen. Regards Matt

              Unassigned Unassigned
              ywoo Yit Wei
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                Resolved: