NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As the administrator of a JIRA Service Desk, I would like the ability to create queues that include issues from other projects including those that are not JIRA Service Desk projects.
Example Use Case:
A majority of our service desk agents work in service desk 95% of the time. It is much easier to have this view within service desk instead of leaving the queues to get the results from the filter. I believe this would make it more seamless for multiple service desk customers and not just us.
They can have a queue that tracks "Open Bugs" or "Customer Impacting Issues" and they can simply have this view of multiple projects all within service desk. Another case, we have a workflow that includes approvals - before they are moved to the associated queue in service desk. Agents would be able to see what requests are "pending approval" ahead of time.
- is duplicated by
-
JSDSERVER-1034 Queue containing issues from multiple service desks
- Gathering Interest
- is related to
-
- Gathering Interest
- relates to
-
- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-2273] Queue containing issues from non Service Desk projects
| Workflow | Original: JAC Suggestion Workflow [ 3011730 ] | New: JAC Suggestion Workflow 3 [ 3649229 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665071 ] | New: JAC Suggestion Workflow [ 3011730 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2322560 ] | New: Confluence Workflow - Public Facing v4 [ 2665071 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052727 ] | New: JSD Suggestion Workflow - TEMP [ 2322560 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048888 ] | New: JSD Suggestion Workflow [ 2052727 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1280227 ] | New: JSD Suggestion Workflow - TEMP [ 2048888 ] |
| Description |
Original:
As the administrator of a JIRA Service Desk, I would like the ability to create queues that include issues from other projects including those that are not JIRA Service Desk projects.
Example Use Case: {quote} A majority of our service desk agents work in service desk 95% of the time. It is much easier to have this view within service desk instead of leaving the queues to get the results from the filter. I believe this would make it more seamless for multiple service desk customers and not just us. They can have a queue that tracks "Open Bugs" or "Customer Impacting Issues" and they can simply have this view of multiple projects all within service desk. Another case, we have a workflow that includes approvals - before they are moved to the associated queue in service desk. Agents would be able to see what requests are "pending approval" ahead of time. {quote} |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2273]. {panel} As the administrator of a JIRA Service Desk, I would like the ability to create queues that include issues from other projects including those that are not JIRA Service Desk projects. Example Use Case: {quote} A majority of our service desk agents work in service desk 95% of the time. It is much easier to have this view within service desk instead of leaving the queues to get the results from the filter. I believe this would make it more seamless for multiple service desk customers and not just us. They can have a queue that tracks "Open Bugs" or "Customer Impacting Issues" and they can simply have this view of multiple projects all within service desk. Another case, we have a workflow that includes approvals - before they are moved to the associated queue in service desk. Agents would be able to see what requests are "pending approval" ahead of time. {quote} |
| Link |
New:
This issue relates to |
| Workflow | Original: TTT: Simple Issue Tracking Workflow [ 948656 ] | New: JSD Suggestion Workflow [ 1280227 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |