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  1. Jira Service Management Data Center
  2. JSDSERVER-2267

Customize search results with a knowledge base

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      You provide self-help resources with a knowledge base for your customers.

      We'd like to customize this function.

      • The number of search results
        Now 3 results are displayed, we'd like to set the number of results
      • Output per label as search results
        Now the result output results per page, we'd like to search labels on search box and output per label.

            [JSDSERVER-2267] Customize search results with a knowledge base

            Nesakkumaran Many added a comment - - edited

            I would to see at least a minimum 5-7 results or show a total of pages for 1st 3 searches.
             
            In KCS articles, there will be more than 3 articles that might show close results based on the issue the customer is facing. From there it will be easier to share the articles.

            Nesakkumaran Many added a comment - - edited I would to see at least a minimum 5-7 results or show a total of pages for 1st 3 searches.   In KCS articles, there will be more than 3 articles that might show close results based on the issue the customer is facing. From there it will be easier to share the articles.

            shihab added a comment -

            Hi, thanks for your suggestion!

            How many search results would you like displayed in the interface?

            If searching also searched for request types, how would you like the split between request types and KB articles?

            Can you also explain why you would like to search labels? An example will help us understand what you are trying to achieve.

            Cheers,

            -Shihab

            shihab added a comment - Hi, thanks for your suggestion! How many search results would you like displayed in the interface? If searching also searched for request types, how would you like the split between request types and KB articles? Can you also explain why you would like to search labels? An example will help us understand what you are trying to achieve. Cheers, -Shihab

              Unassigned Unassigned
              3da02f17cbee Ricksoft Co., Ltd.
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