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  1. Jira Service Management Data Center
  2. JSDSERVER-2240

Downloadable Attachment on the Request Form

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a Service Desk Administrator, I would like to add a form as an attachment, where I would need my customer to fill in, and attach it back into the ticket.

      Having a read-only Custom Field URL field or this functionality itself into the Request Form will help me to achieve this use case.

            [JSDSERVER-2240] Downloadable Attachment on the Request Form

            Lei Wang added a comment -

            Such a shame it is closed, I was looking for this feature.

            FYI right now I am using the link and it is working well. If anybody is curious, the format is as below, You put it in the instructions filed and it will show the link name which is clickable. 

            [link name | [www.thelinkyouwanttoadd.com]|http://www.th/]

             

            Lei Wang added a comment - Such a shame it is closed, I was looking for this feature. FYI right now I am using the link and it is working well. If anybody is curious, the format is as below, You put it in the instructions filed and it will show the link name which is clickable.  [link name | [www.thelinkyouwanttoadd.com] |http://www.th/]  
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Charlie Marriott made changes -
            Link New: This issue relates to JSDSERVER-7097 [ JSDSERVER-7097 ]

            Jai Ganesh added a comment -

            This would be really helpful and avoid all other workarounds such as getting links and url.

            Jai Ganesh added a comment - This would be really helpful and avoid all other workarounds such as getting links and url.
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011021 ] New: JAC Suggestion Workflow 3 [ 3646289 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665221 ] New: JAC Suggestion Workflow [ 3011021 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324287 ] New: Confluence Workflow - Public Facing v4 [ 2665221 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

              Unassigned Unassigned
              dwatania@atlassian.com Daniel Watania (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: