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  1. Jira Service Management Data Center
  2. JSDSERVER-2218

Non-latin characters are stripped in customfield name and request type

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    • Icon: Bug Bug
    • Resolution: Handled by Support
    • Icon: Low Low
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    • 2.5.0
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      Hello,

      we are using Jira 6.4.7 and 6.4.4 for our customers. Database is MsSql 2012 with CI_AI collation, but some fields in service desk are stripped from diacritics.

      Those fields are:

      • label for fields
      • request type name
        However, if you put these diacritis in name of the portal or description of portal everything works fine.

      Steps to reproduce:
      1) go to service desk settings
      2) change request name to "Nový servisní požadavek"
      3) the request name will be changed to "Novy servisní pozadavek"

      I have found ticket JSD-1419 yet I am unable to find clean solutin for this, should I change the field definition from varchar to nvarchar for tables StatusMapping and ViewportField? Is it safe to change the definition on database level?

      Can I get clean solution to this? I guess it is bug in Service desk because it works on portal name, but not for field names.

      Thanks for response.

            [JSDSERVER-2218] Non-latin characters are stripped in customfield name and request type

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              Unassigned Unassigned
              d6a4f343dab4 Karel Hala
              Affected customers:
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                Created:
                Updated:
                Resolved: