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  1. Jira Service Management Data Center
  2. JSDSERVER-2190

As an Agent, I want to be able to change the sorting of issues of the queues I work on

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Issue View, Queues
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The Service Desk queues are based on the results of a filter query.
      The orientation or sorting of displayed issues in the queues can only be adjusted by admins, and any changes applied carry over for all users. The orientation is put into the JQL that populates the queues with issues.
      As an Agent, I would like to be able to change the orientation or sorting of issues that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).

            [JSDSERVER-2190] As an Agent, I want to be able to change the sorting of issues of the queues I work on

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011910 ] New: JAC Suggestion Workflow 3 [ 3649482 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665422 ] New: JAC Suggestion Workflow [ 3011910 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324562 ] New: Confluence Workflow - Public Facing v4 [ 2665422 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Kevin Allen made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 302899 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053700 ] New: JSD Suggestion Workflow - TEMP [ 2324562 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048875 ] New: JSD Suggestion Workflow [ 2053700 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279445 ] New: JSD Suggestion Workflow - TEMP [ 2048875 ]
            jonah (Inactive) made changes -
            Description Original: The Service Desk queues are based on the results of a filter query.
            The orientation or sorting of displayed issues in the queues can only be adjusted by admins, and any changes applied carry over for all users. The orientation is put into the JQL that populates the queues with issues.
            As an Agent, I would like to be able to change the orientation or sorting of issues that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2190].
              {panel}

            The Service Desk queues are based on the results of a filter query.
            The orientation or sorting of displayed issues in the queues can only be adjusted by admins, and any changes applied carry over for all users. The orientation is put into the JQL that populates the queues with issues.
            As an Agent, I would like to be able to change the orientation or sorting of issues that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2190 [ JSDCLOUD-2190 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 932397 ] New: JSD Suggestion Workflow [ 1279445 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              mnassette MJ (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: