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  1. Jira Service Management Data Center
  2. JSDSERVER-2145

Allow agents to access multiple service desk at once

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • API and Integrations
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,
      Some agents work on multiple service desk projects at the same time. It can be nice if an agent can access all service desk tickets of multiple projects at once.

          Form Name

            [JSDSERVER-2145] Allow agents to access multiple service desk at once

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011519 ] New: JAC Suggestion Workflow 3 [ 3649008 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664445 ] New: JAC Suggestion Workflow [ 3011519 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324976 ] New: Confluence Workflow - Public Facing v4 [ 2664445 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053068 ] New: JSD Suggestion Workflow - TEMP [ 2324976 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048093 ] New: JSD Suggestion Workflow [ 2053068 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280017 ] New: JSD Suggestion Workflow - TEMP [ 2048093 ]
            jonah (Inactive) made changes -
            Description Original: Hi,
            Some agents work on multiple service desk projects at the same time. It can be nice if an agent can access all service desk tickets of multiple projects at once.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2145].
              {panel}

            Hi,
            Some agents work on multiple service desk projects at the same time. It can be nice if an agent can access all service desk tickets of multiple projects at once.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2145 [ JSDCLOUD-2145 ]
            Marty made changes -
            Component/s New: API and Integrations [ 35993 ]
            Component/s Original: JIRA Integration [ 35890 ]
            Marty made changes -
            Component/s New: JIRA Integration [ 35890 ]
            Component/s Original: Cross-project flow [ 33394 ]

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              7ce06b736af8 M Amine
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                Created:
                Updated:
                Resolved: