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  1. Jira Service Management Data Center
  2. JSDSERVER-2110

Email Quotes Not Stripped in JIRA Service Desk

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Details

    • Suggestion
    • Resolution: Fixed
    • None
    • Email - Incoming
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When a user sends an email to JIRA Service Desk Mail Handler, if the email comes from a Hotmail Mail Server, then the quotes(earlier messages) are appended to the Service Desk comment.

      This differs from the behaviour from other email servers(e.g. Gmail).

      h5 Steps to test

      • Set up a POP mail server as your email channel for Service Desk.
      • Add a user who uses a hotmail account.
      • Let the user create a mail and reply to it.
      • Should the user reply directly to your reply from his mail client, then the old mails would be added into the email as well.

      Expected Behaviour

      • Service Desk would strip the quotes from old messages.

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-466 Email Response Stripping

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-2110 Email Quotes Not Stripped in JIRA Service Desk

          • Closed

          Activity

            People

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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