Email Quotes Not Stripped in JIRA Service Desk

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    • Type: Suggestion
    • Resolution: Fixed
    • None
    • Component/s: Email - Incoming
    • None

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When a user sends an email to JIRA Service Desk Mail Handler, if the email comes from a Hotmail Mail Server, then the quotes(earlier messages) are appended to the Service Desk comment.

      This differs from the behaviour from other email servers(e.g. Gmail).

      h5 Steps to test

      • Set up a POP mail server as your email channel for Service Desk.
      • Add a user who uses a hotmail account.
      • Let the user create a mail and reply to it.
      • Should the user reply directly to your reply from his mail client, then the old mails would be added into the email as well.

      Expected Behaviour

      • Service Desk would strip the quotes from old messages.

            Assignee:
            Unassigned
            Reporter:
            Ismael Olusula Jimoh (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: