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  1. Jira Service Management Cloud
  2. JSDCLOUD-2110

Email Quotes Not Stripped in JIRA Service Desk

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      When a user sends an email to JIRA Service Desk Mail Handler, if the email comes from a Hotmail Mail Server, then the quotes(earlier messages) are appended to the Service Desk comment.

      This differs from the behaviour from other email servers(e.g. Gmail).

      h5 Steps to test

      • Set up a POP mail server as your email channel for Service Desk.
      • Add a user who uses a hotmail account.
      • Let the user create a mail and reply to it.
      • Should the user reply directly to your reply from his mail client, then the old mails would be added into the email as well.

      Expected Behaviour

      • Service Desk would strip the quotes from old messages.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-2110 Email Quotes Not Stripped in JIRA Service Desk

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-466 Email Response Stripping

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: