• Type: Bug
• Resolution: Duplicate
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 2.6.0-OD-04
• Component/s: Automation, SLA
• Labels:

  • affects-cloud
  • affects-server

1. Screen Shot 2015-07-09 at 2.45.51 PM.png

   09/Jul/2015 5:48 PM

   125 kB

   Elisa [Atlassian]

2. Screen Shot 2015-07-09 at 2.46.00 PM.png

   09/Jul/2015 5:48 PM

   115 kB

   Elisa [Atlassian]

[JSDSERVER-2083] SLA breach event is not triggered intermittently

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2305234 ]	New: JAC Bug Workflow v3 [ 3125932 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Morgan Knicely (Inactive) made changes - 28/Dec/2017 3:16 PM

Labels

Original: affects-cloud affects-server cst

New: affects-cloud affects-server

Morgan Knicely (Inactive) made changes - 13/Jul/2017 11:51 AM

Labels

Original: affects-cloud affects-server

New: affects-cloud affects-server cst

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059178 ]

New: JSD Bug Workflow v5 - TEMP [ 2305234 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056585 ]

New: JSD Bug Workflow v5 [ 2059178 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956223 ]

New: JSD Bug Workflow v5 - TEMP [ 2056585 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615652 ]

New: JSD Bug Workflow v5 [ 1956223 ]

jonah (Inactive) made changes - 02/Apr/2017 11:47 AM

Description

Original: When setting an automated rule using the SLA breach event, it fails some times. *Steps to reproduce:* # Configure an Automation to Transition issues when the SLA is breached like the example: !Screen Shot 2015-07-09 at 2.45.51 PM.png|thumbnail! !Screen Shot 2015-07-09 at 2.46.00 PM.png|thumbnail! *Expected Result:* All issues are transitioned when SLA is breached *Actual:* Some issues are not transitioned at 0:00 when SLA is breached. A search for issues with the SLA column will show many issues in 0:00 but some of them with negative numbers that would mean that the Transition didn't occur in time.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-2083].   {panel} When setting an automated rule using the SLA breach event, it fails some times. *Steps to reproduce:* # Configure an Automation to Transition issues when the SLA is breached like the example: !Screen Shot 2015-07-09 at 2.45.51 PM.png|thumbnail! !Screen Shot 2015-07-09 at 2.46.00 PM.png|thumbnail! *Expected Result:* All issues are transitioned when SLA is breached *Actual:* Some issues are not transitioned at 0:00 when SLA is breached. A search for issues with the SLA column will show many issues in 0:00 but some of them with negative numbers that would mean that the Transition didn't occur in time.

jonah (Inactive) made changes - 02/Apr/2017 11:47 AM

Link

New: This issue relates to JSDCLOUD-2083 [ JSDCLOUD-2083 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:42 AM

Labels

Original: affects-cloud

New: affects-cloud affects-server

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