SLA breach event is not triggered intermittently

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      When setting an automated rule using the SLA breach event, it fails some times.

      Steps to reproduce:

      1. Configure an Automation to Transition issues when the SLA is breached like the example:

      Expected Result: All issues are transitioned when SLA is breached
      Actual: Some issues are not transitioned at 0:00 when SLA is breached.
      A search for issues with the SLA column will show many issues in 0:00 but some of them with negative numbers that would mean that the Transition didn't occur in time.

        1. Screen Shot 2015-07-09 at 2.45.51 PM.png
          Screen Shot 2015-07-09 at 2.45.51 PM.png
          125 kB
        2. Screen Shot 2015-07-09 at 2.46.00 PM.png
          Screen Shot 2015-07-09 at 2.46.00 PM.png
          115 kB

            Assignee:
            Unassigned
            Reporter:
            Elisa [Atlassian] (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated:
              Resolved: