[JSDSERVER-2083] SLA breach event is not triggered intermittently

Type: Bug
Resolution: Duplicate
Priority: Low
Fix Version/s: None
Affects Version/s: 2.6.0-OD-04
Component/s: Automation, SLA
Labels:
- affects-cloud
- affects-server

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

When setting an automated rule using the SLA breach event, it fails some times.

Steps to reproduce:

Configure an Automation to Transition issues when the SLA is breached like the example:

Expected Result: All issues are transitioned when SLA is breached
Actual: Some issues are not transitioned at 0:00 when SLA is breached.
A search for issues with the SLA column will show many issues in 0:00 but some of them with negative numbers that would mean that the Transition didn't occur in time.

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Screen Shot 2015-07-09 at 2.45.51 PM.png
125 kB
09/Jul/2015 5:48 PM
Screen Shot 2015-07-09 at 2.46.00 PM.png
115 kB
09/Jul/2015 5:48 PM

is duplicated by

JSDSERVER-3682 SLA's time promise is not scheduled correctly after updating

Closed

is related to

JSDSERVER-2141 JQL functions not working in Atlassian Scheduler API

Closed

DESK-4349 Failed to load

relates to

JSDCLOUD-2083 SLA breach event is not triggered intermittently

Closed

mentioned in: Page Failed to load; Page Loading...; Page Loading...

was cloned as: DESK-4323 Loading...

(2 mentioned in, 1 was cloned as)

Matthew McMahon (Inactive) added a comment - 12/May/2016 1:09 AM

This appears appears to be caused by ~~JSD-3682~~, and should therefore be rectified once that fix is released.

Regards
Matt
JIRA Service Desk developer

Matthew McMahon (Inactive) added a comment - 12/May/2016 1:09 AM This appears appears to be caused by JSD-3682 , and should therefore be rectified once that fix is released. Regards Matt JIRA Service Desk developer

João Samuel do Prado added a comment - 25/Aug/2015 6:43 PM

Do you have any update on this bug?

João Samuel do Prado added a comment - 25/Aug/2015 6:43 PM Do you have any update on this bug?

João Samuel do Prado added a comment - 14/Aug/2015 4:15 PM

Do you have any update on this bug?

João Samuel do Prado added a comment - 14/Aug/2015 4:15 PM Do you have any update on this bug?

Assignee:: Unassigned

Reporter:: Elisa [Atlassian]

Affected customers:: 2 This affects my team

Watchers:: 11 Start watching this issue

Created:: 09/Jul/2015 5:50 PM

Updated:: 27/Mar/2019 5:47 AM

Resolved:: 12/May/2016 1:09 AM

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Collapse comment: Matthew McMahon (Inactive) added a comment - 12/May/2016 1:09 AM

Expand comment: Matthew McMahon (Inactive) added a comment - 12/May/2016 1:09 AM

Collapse comment: João Samuel do Prado added a comment - 25/Aug/2015 6:43 PM

Expand comment: João Samuel do Prado added a comment - 25/Aug/2015 6:43 PM

Collapse comment: João Samuel do Prado added a comment - 14/Aug/2015 4:15 PM

Expand comment: João Samuel do Prado added a comment - 14/Aug/2015 4:15 PM

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