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  1. Jira Service Management Data Center
  2. JSDSERVER-2083

SLA breach event is not triggered intermittently

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When setting an automated rule using the SLA breach event, it fails some times.

      Steps to reproduce:

      1. Configure an Automation to Transition issues when the SLA is breached like the example:

      Expected Result: All issues are transitioned when SLA is breached
      Actual: Some issues are not transitioned at 0:00 when SLA is breached.
      A search for issues with the SLA column will show many issues in 0:00 but some of them with negative numbers that would mean that the Transition didn't occur in time.

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3682 SLA's time promise is not scheduled correctly after updating

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2141 JQL functions not working in Atlassian Scheduler API

          • Low - Low priority issues
          • Closed

          DESK-4349 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-2083 SLA breach event is not triggered intermittently

          • Low - Low priority issues
          • Closed
          mentioned in

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          was cloned as

          DESK-4323 Loading...

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              Unassigned Unassigned
              ediel Elisa [Atlassian]
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              Dates

                Created:
                Updated:
                Resolved:

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