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  1. Jira Service Management Data Center
  2. JSDSERVER-2062

Allow Collaborators to Utilize Service Desk Portal to Manage Issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Service Desk Collaborators do not have the ability to access the Service Desk Customer Portal to collaborate (add comments and view) on issues

      Suggested Solution

      Add the ability for Service Desk Collaborators to use the Service Desk Customer Portal
      or
      Redirect the Service Desk Portal link to the internal JIRA URL; for example, instanceurl/servicedesk/agent/ServiceDesk/queues/2/ISSUE-1234 redirects to instanceurl/browse/ISSUE-1234 for Service Desk Collaborators

      Workaround

      Service Desk Collaborators can only update issues from Project Pages

          Form Name

            [JSDSERVER-2062] Allow Collaborators to Utilize Service Desk Portal to Manage Issues

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              Unassigned Unassigned
              scranford Shawn C (Inactive)
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                Created:
                Updated:
                Resolved: