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  1. Jira Service Management Cloud
  2. JSDCLOUD-2062

Allow Collaborators to Utilize Service Desk Portal to Manage Issues

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Service Desk Collaborators do not have the ability to access the Service Desk Customer Portal to collaborate (add comments and view) on issues

      Suggested Solution

      Add the ability for Service Desk Collaborators to use the Service Desk Customer Portal
      or
      Redirect the Service Desk Portal link to the internal JIRA URL; for example, instanceurl/servicedesk/agent/ServiceDesk/queues/2/ISSUE-1234 redirects to instanceurl/browse/ISSUE-1234 for Service Desk Collaborators

      Workaround

      Service Desk Collaborators can only update issues from Project Pages

              422f530d75ad Arjun Ganapathy
              scranford Shawn C (Inactive)
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                Created:
                Updated:
                Resolved: