Details
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Suggestion
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Resolution: Low Engagement
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None
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1
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4
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Service Desk Collaborators do not have the ability to access the Service Desk Customer Portal to collaborate (add comments and view) on issues
Suggested Solution
Add the ability for Service Desk Collaborators to use the Service Desk Customer Portal
or
Redirect the Service Desk Portal link to the internal JIRA URL; for example, instanceurl/servicedesk/agent/ServiceDesk/queues/2/ISSUE-1234 redirects to instanceurl/browse/ISSUE-1234 for Service Desk Collaborators
Workaround
Service Desk Collaborators can only update issues from Project Pages
Attachments
Issue Links
- relates to
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JSDSERVER-3426 Agents and customers experience problems when sharing links
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- Gathering Impact
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- Closed
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QUALITY-298 Loading...
- mentioned in
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