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  1. Jira Service Management Data Center
  2. JSDSERVER-2062

Allow Collaborators to Utilize Service Desk Portal to Manage Issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Service Desk Collaborators do not have the ability to access the Service Desk Customer Portal to collaborate (add comments and view) on issues

      Suggested Solution

      Add the ability for Service Desk Collaborators to use the Service Desk Customer Portal
      or
      Redirect the Service Desk Portal link to the internal JIRA URL; for example, instanceurl/servicedesk/agent/ServiceDesk/queues/2/ISSUE-1234 redirects to instanceurl/browse/ISSUE-1234 for Service Desk Collaborators

      Workaround

      Service Desk Collaborators can only update issues from Project Pages

          Form Name

            [JSDSERVER-2062] Allow Collaborators to Utilize Service Desk Portal to Manage Issues

            Charlie Marriott added a comment -
            Atlassian Update – 11 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 11 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Petro Mamrai added a comment -

            +1 for: Add the ability for Service Desk Collaborators to use the Service Desk Customer Portal

            Petro Mamrai added a comment - +1 for: Add the ability for Service Desk Collaborators to use the Service Desk Customer Portal

            OLD-DANIEL added a comment -

            the real need is the ability to access the link - not the interface.
            It can redirect to or present a link to the "project" screen for the same ticket where collaborator can then add comments

            OLD-DANIEL added a comment - the real need is the ability to access the link - not the interface. It can redirect to or present a link to the "project" screen for the same ticket where collaborator can then add comments

              Unassigned Unassigned
              scranford Shawn C
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: