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  1. Jira Service Management Data Center
  2. JSDSERVER-2029

Allow users vote on issues in Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      We would like users to be able to vote in Service Desk if they happen to be experiencing an issue similar to the one originally reported.

            [JSDSERVER-2029] Allow users vote on issues in Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012099 ] New: JAC Suggestion Workflow 3 [ 3649609 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665859 ] New: JAC Suggestion Workflow [ 3012099 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322750 ] New: Confluence Workflow - Public Facing v4 [ 2665859 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]

            Rob Chatterjea added a comment -

            Though now  'Closed', this issue doesn't appear to have been fixed in Server - it is marked as a duplicate of issue JSD-1743 but that issue (also not resolved) is for the Cloud version.

            This would be a very desireable feature and one that has been requested by a number of our customers - please reconsider implementing a solution to provide this functionality in the customer portal - it is only partially useful if only an option for agents.

            Rob Chatterjea added a comment - Though now  'Closed', this issue doesn't appear to have been fixed in Server - it is marked as a duplicate of issue JSD-1743 but that issue (also not resolved) is for the Cloud version. This would be a very desireable feature and one that has been requested by a number of our customers - please reconsider implementing a solution to provide this functionality in the customer portal - it is only partially useful if only an option for agents.
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052443 ] New: JSD Suggestion Workflow - TEMP [ 2322750 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047897 ] New: JSD Suggestion Workflow [ 2052443 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279775 ] New: JSD Suggestion Workflow - TEMP [ 2047897 ]
            jonah (Inactive) made changes -
            Description Original: h5. Issue Summary

            We would like users to be able to vote in Service Desk if they happen to be experiencing an issue similar to the one originally reported.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2029].
              {panel}

            h5. Issue Summary

            We would like users to be able to vote in Service Desk if they happen to be experiencing an issue similar to the one originally reported.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2029 [ JSDCLOUD-2029 ]

            Ravi Sagar (Sparxsys) added a comment -

            Is this done in the service desk? We also want to have voting enabled on customer portal.

            Ravi Sagar (Sparxsys) added a comment - Is this done in the service desk? We also want to have voting enabled on customer portal.

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: