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  1. Jira Service Management Data Center
  2. JSDSERVER-19

Let the default value for "Comment Viewable By" be configured

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      We've been evaluating JIRA as a Service Desk solution and the impossibility to configure the default visibility of comments has been one of the main issues to some of the people involved in the project. This issue has already been opened as JRA-9091 and I'm bringing it in the context of JSD, as it seems to be much more relevant here.

      I think there should be a global default overridable by a project default, but some prefer to let this be a user preference. Either way would be an improvement.

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            [JSDSERVER-19] Let the default value for "Comment Viewable By" be configured

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010751 ] New: JAC Suggestion Workflow 3 [ 3650541 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664935 ] New: JAC Suggestion Workflow [ 3010751 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322217 ] New: Confluence Workflow - Public Facing v4 [ 2664935 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS New: 2
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052634 ] New: JSD Suggestion Workflow - TEMP [ 2322217 ]

              Unassigned Unassigned
              6c7fd25ac8f3 Gustavo Chaves
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                Created:
                Updated:
                Resolved: