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  1. Jira Service Management Data Center
  2. JSDSERVER-19

Let the default value for "Comment Viewable By" be configured

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    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We've been evaluating JIRA as a Service Desk solution and the impossibility to configure the default visibility of comments has been one of the main issues to some of the people involved in the project. This issue has already been opened as JRA-9091 and I'm bringing it in the context of JSD, as it seems to be much more relevant here.

      I think there should be a global default overridable by a project default, but some prefer to let this be a user preference. Either way would be an improvement.

            Unassigned Unassigned
            6c7fd25ac8f3 Gustavo Chaves
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