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  1. Jira Service Management Data Center
  2. JSDSERVER-19

Let the default value for "Comment Viewable By" be configured

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    • Suggestion
    • Resolution: Low Engagement
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We've been evaluating JIRA as a Service Desk solution and the impossibility to configure the default visibility of comments has been one of the main issues to some of the people involved in the project. This issue has already been opened as JRA-9091 and I'm bringing it in the context of JSD, as it seems to be much more relevant here.

      I think there should be a global default overridable by a project default, but some prefer to let this be a user preference. Either way would be an improvement.

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          is related to

          Suggestion - JRASERVER-9091 Default value for "Comment Viewable By"

          • Future Consideration
          relates to

          Suggestion - JSDCLOUD-19 Let the default value for "Comment Viewable By" be configured

          • Closed

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              Unassigned Unassigned
              6c7fd25ac8f3 Gustavo Chaves
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