Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1979

Mail Handler To Ignore Certain Mails After It Has Failed X Number of Times To Create Issues

    XMLWordPrintable

Details

    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      There are situations that Mail Handler can't create issues by Email for various reasons, i.e. the user does not have enough permission no longer, but since there are Email in the back log of mail server(For some days) and mail handler can't create issues we keep seeing errors in the logs.

      2015-05-26 19:54:15,899 ERROR [incoming mail] QuartzScheduler_Worker-1 ServiceRunner comments comments[10100]: User 'username' does not have permission to comment on an issue in project '10501'.
2015-05-26 19:54:16,133 ERROR [incoming mail] QuartzScheduler_Worker-1 ServiceRunner comments comments[10100]: Could not find a corresponding issue to comment and 'Create a new issue from each email' is not selected.
2015-05-26 19:54:16,383 WARN [incoming mail] QuartzScheduler_Worker-1 ServiceRunner comments Jira Administratror does not have permission to comment on an issue in project: 10901
2015-05-26 19:54:16,383 ERROR [incoming mail] QuartzScheduler_Worker-1 ServiceRunner comments comments[10100]: User 'Jira Administratror' does not have permission to comment on an issue in project '10901'.

      We can reduce the length of the logs and by eliminating unnecessary logs by setting a limit for number of errors for each mail failed message.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-1979 Mail Handler To Ignore Certain Mails After It Has Failed X Number of Times To Create Issues

          • Closed
          was cloned as

          Suggestion - JRASERVER-65230 Mail Handler To Ignore Certain Mails After It Has Failed X Number of Times To Create Issues

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync