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  1. Jira Service Management Data Center
  2. JSDSERVER-195

Ability to restrict ticket creation for certain "Request Types"

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 4 November 2024

      Hello everyone,

      Thank you for your interest in this issue.

      As part of Jira Service Management Data Center 10.1, we have introduced this feature. This enhancement enables admins to set restrictions on request types, allowing control over who can submit specific requests.

      Please refer to our documentation to learn how to create restricted request types.

      Kind regards,

      Divyanshi
      Jira Service Management, Data Center

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.

      Previous ticket title: User(s)/Group(s)/Roles security on creating certain "Request Types"

            [JSDSERVER-195] Ability to restrict ticket creation for certain "Request Types"

            Timothy Myers added a comment -

            Any update on this ticket?  August 23 you were exploring this as a product option.  Is there an ETA ?  Has it been prioritized?

            Timothy Myers added a comment - Any update on this ticket?  August 23 you were exploring this as a product option.  Is there an ETA ?  Has it been prioritized?

            Michael Fox added a comment - - edited

            We're about to implement an HR Service Desk.  We'd like some Requests Types to be open to the whole company, and some restricted to only managers.

            Michael Fox added a comment - - edited We're about to implement an HR Service Desk.  We'd like some Requests Types to be open to the whole company, and some restricted to only managers.

            Gene Sullivant added a comment -

            This is very important especially in light of restrictions on Automation usage. We use Automation to filter but it still creates a ticket we put in Rejected status which skews the numbers that are actually handled. Plus sending an email to the Submitter that they are not authorized.  

            Gene Sullivant added a comment - This is very important especially in light of restrictions on Automation usage. We use Automation to filter but it still creates a ticket we put in Rejected status which skews the numbers that are actually handled. Plus sending an email to the Submitter that they are not authorized.  

            Oussama BOUZEKRI added a comment -

            +1 to this feature

            Oussama BOUZEKRI added a comment - +1 to this feature

            Rebecca Sperry added a comment -

            +1 for this feature too!

            Rebecca Sperry added a comment - +1 for this feature too!

            Susanna Babayan added a comment -

            +1 to this feature

            Susanna Babayan added a comment - +1 to this feature

            John Steele added a comment -

            Another vote for this feature.

            John Steele added a comment - Another vote for this feature.

            Ashok Shirppi added a comment -

            this would be a great feature to have..not sure when this is planned to be implemented 

            Ashok Shirppi added a comment - this would be a great feature to have..not sure when this is planned to be implemented 

            Uli Mauersberg added a comment - - edited
            Atlassian Update – 01 August 2023

            Hi

            We are currently exploring the possibility of restricting ticket creation for certain request types in Jira Service Management. Your insights and feedback are invaluable in shaping this feature!

            If you're interested in discussing and testing potential solutions, we invite you to participate in a 45-minute session. 

            Please email us at umauersberg@atlassian.com, referencing the ticket and sharing how you use Jira Service Management.

            We look forward to hearing from you!

            Kind Regards,

            Uli Mauersberg

            Jira Service Management, Data Center

            Uli Mauersberg added a comment - - edited Atlassian Update – 01 August 2023 Hi We are currently exploring the possibility of restricting ticket creation for certain request types in Jira Service Management. Your insights and feedback are invaluable in shaping this feature! If you're interested in discussing and testing potential solutions, we invite you to participate in a 45-minute session.  Please email us at umauersberg@atlassian.com , referencing the ticket and sharing how you use Jira Service Management. We look forward to hearing from you! Kind Regards, Uli Mauersberg Jira Service Management, Data Center

            steve greenhill added a comment -

            We'd be very interested to see this feature in operation.

            steve greenhill added a comment - We'd be very interested to see this feature in operation.

              dvashist Divyanshi
              9b96c78c4f0a Shane Froebel
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