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  1. Jira Service Management Data Center
  2. JSDSERVER-1950

Permission for Collaborators to add public comments

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators can only comment internally.

      Suggested Solution

      Add a functionality, which allows Service Desk Collaborators to add public comments (comments that are visible to customers).

            [JSDSERVER-1950] Permission for Collaborators to add public comments

              Unassigned Unassigned
              mmuthusamy Moga
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                Created:
                Updated:
                Resolved: