Allow HTML/Rich text formatting in tickets created through email in Service Desk

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, when a customer sends a email to created a new ticket in a Service Desk project, the content of the email will be converted to plain text.

      Most customers are not aware of this behavior and may use rich text/HTML to organize the information they want to send to the support team.

      Would be useful if JIRA Service Desk could handle the HTML instead of just convert it to plain text.

            Assignee:
            Unassigned
            Reporter:
            Teilor Soares (Inactive)
            Votes:
            132 Vote for this issue
            Watchers:
            106 Start watching this issue

              Created:
              Updated: